Junior Application Support Officer

Job Reference

Position Type

Application Closing Date

JASO-18-003

Full-Time

7th March 2018

educinvestment is a leading provider of educational solutions that support learning and management. Client offerings range from School Management Information Systems to Robotics and Coding solutions based on world renowned brands.

We are currently seeking to employ proactive, dynamic and positive-minded Junior Application Support Officers to further strengthen our growing operations within the educational sector.

The duties & responsibilities will be split into 2 key areas as has been outlined hereunder. Additionally, the successful candidates may be required to undertake other duties that may arise within the company from time to time.

Customer Experience

  • Helpdesk support and issue resolution;
  • Own the reported incidents throughout the whole process to ensure a high level of performance to meet prescribed service level agreements;
  • Liaise with other departments to ensure incidents are resolved in a timely manner;
  • Proactively escalate any specific issues to Management to ascertain the well-being of our relationship with clients and partners.

Learning, Development and Management

  • Undertake remote and on-site client hand-holding sessions;
  • Assist in the development of training material and user guides;

In order to fulfill all the requirements of this role, the following skills, experience and presentation skills need to be evident within your CV:

RequirementsQualification at MQF Level 4 or higher, preferably within the IT and/or educational field;
Well developed written and verbal communication skills, in English and Maltese;
Have a clean police conduct.
ExperienceExperience in providing IT application related support and/or training will be considered as an asset.
Technical SkillsAble to make use of IT Office automation tools and Incident Ticketing solutions.
Sound understanding of scientific and engineering principles whilst having sound problem solving skills.
Personal SkillsPositive attitude, constant use of own initiative and the will to succeed.
Ability to coordinate activities, work to targets and measure own effectiveness.
High level of attention to detail.
TravelValid driving license and own transportation.

Contact Information

Interested candidates may apply for this position by sending their CV along with a covering letter and a scanned copy of the qualification certificates to careers@energy-investment.net. Candidates should indicate the call reference JASO-18-003 within the email Subject.